QUORUM SURVEY · THE TRANSPARENCY GAP 2026
When residents can't see the work, they imagine the worst.
We asked 43 residents of European co-ownership buildings — most of them in Luxembourg — what they actually know about how their building is run. The answer: very little. Not because the management is poor, but because almost nothing is visible.
Quorum 2026 survey of 43 residents of European co-ownership buildings (81% in Luxembourg). Figures are indicative of respondents' experiences and are not statistically representative.
The building is a black box
- 84% have no usable digital platform (67% "no", 16% don't know one exists).
- Only 5 residents out of 43 use a portal regularly.
- 77% look at their building's expenses only once a year, if ever.
This isn't indifference. People look only once a year because that's the only moment the information is put in front of them. A withdrawal, not a lack of interest.
« No direct communication in four years — only notices posted in the building. »
— Tenant, mid-sized building, Luxembourg
Money you can't see is money you don't trust
- 60% don't know which contracts their syndic has signed; 49% know of none at all.
- 56% aren't confident their building isn't wasting money.
- 47% have at some point felt an expense could have been avoided or negotiated.
Residents don't distrust their syndic's decisions — they distrust the decisions they can't see. Suspicion is a problem of visibility, not competence. Which means it can be fixed.
Accounts that need a translator
- 53% find the annual accounts hard to understand (a rating of 1 or 2 out of 5).
Clarity isn't dumbing things down — it's respect. When the only document you receive each year is unreadable, disengagement is the rational response.
A right most people don't know they have
- 65% didn't know that supplier contracts (insurance, energy, maintenance) can be renegotiated mid-mandate.
didn't know that a supplier contract can be renegotiated mid-mandate.
The most surprising figure in the survey. It's an information gap — and the syndics who close it go from managers to value creators.
Participation trapped in the room
- 53% have never voted at a general assembly.
- Only 7% have ever voted remotely; proxy (procuration) remains the main channel.
Low turnout is a logistics problem, not a democratic one. People don't come because coming is complicated. (In Luxembourg, the law allows proxy (procuration), not fully online voting — the goal is to make taking part easier, not to "vote from anywhere".)
The residents' voice
What they would change first
Asked to change just ONE thing, respondents cluster around two words: transparency, and — more bluntly — switching their syndic.
One line worth keeping, not as a slogan but as a design principle: "A human presence and more AI." Residents want a syndic who is easier to reach, not one replaced by a robot.
What good management looks like
The work visible by default
In a well-run building, every resident can see the finances, the contracts and the decisions — without having to ask for them. The work is visible by default. Trust follows the work.
For syndics
Your residents don't doubt your decisions. They just can't see them.
The number one reason co-owners want to switch their syndic is silence. Transparency has become a retention tool. Quorum makes your good work visible — to keep your buildings and earn referrals.
Request a demoDownload the raw data
In the spirit of transparency: all 43 responses are freely available. The data is anonymised — no email, no phone number, no name. References to third parties have been redacted.
43 responses · 16 questions · CSV and JSON.
Methodology
Survey conducted in 2026 among 43 residents of European co-ownership buildings. 81% in Luxembourg, the rest in France, Belgium, Germany and Spain. 51% tenants, 44% co-owners, 5% both. Buildings mostly of 5 to 20 units. This is an indicative poll, not a representative census; the figures reflect how respondents feel. Responses anonymised (contact details and timestamps removed, references to third parties redacted).