{
 "survey": "Quorum Building Management Survey 2026",
 "n": 43,
 "note": "Anonymized. Contact details and timestamps removed; third-party names redacted.",
 "responses": [
  {
   "role": "Co-owner",
   "building_size": "Small (2 to 4 units)",
   "country": "Luxembourg",
   "communication": "Email, Paper mail",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "3.0",
   "spending_checks_per_year": "Never",
   "accounts_clarity_1to5": "2.0",
   "waste_confidence_1to5": "3.0",
   "contracts_awareness": "Very few",
   "expense_avoidable": "Sometimes",
   "renegotiation_awareness": "No",
   "issue_resolution_time": "A few days",
   "voting_history": "Yes, by proxy (procuration)",
   "one_thing_to_change": "Digital"
  },
  {
   "role": "Tenant",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "No direct communication in 4 years. Only posters inside the building",
   "digital_platform": "No",
   "platform_usefulness_1to5": "5.0",
   "finance_transparency_1to5": "1.0",
   "spending_checks_per_year": "Never",
   "accounts_clarity_1to5": "2.0",
   "waste_confidence_1to5": "3.0",
   "contracts_awareness": "None",
   "expense_avoidable": "I wouldn't know",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "A few days",
   "voting_history": "I've never voted",
   "one_thing_to_change": "Change my current syndic - unprofessional"
  },
  {
   "role": "Tenant",
   "building_size": "Large (20+ units)",
   "country": "Luxembourg",
   "communication": "Email, Paper mail",
   "digital_platform": "I don't know",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "1.0",
   "spending_checks_per_year": "Never",
   "accounts_clarity_1to5": "1.0",
   "waste_confidence_1to5": "1.0",
   "contracts_awareness": "None",
   "expense_avoidable": "I wouldn't know",
   "renegotiation_awareness": "No",
   "issue_resolution_time": "1 to 2 weeks",
   "voting_history": "I've never voted",
   "one_thing_to_change": "Transparency, fees, Heating consumptions"
  },
  {
   "role": "Tenant",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "Paper mail",
   "digital_platform": "No",
   "platform_usefulness_1to5": "1.0",
   "finance_transparency_1to5": "1.0",
   "spending_checks_per_year": "Never",
   "accounts_clarity_1to5": "1.0",
   "waste_confidence_1to5": "5.0",
   "contracts_awareness": "None",
   "expense_avoidable": "I wouldn't know",
   "renegotiation_awareness": "No",
   "issue_resolution_time": "I never report anything",
   "voting_history": "I've never voted",
   "one_thing_to_change": ""
  },
  {
   "role": "Tenant",
   "building_size": "Small (2 to 4 units)",
   "country": "Luxembourg",
   "communication": "Email",
   "digital_platform": "No",
   "platform_usefulness_1to5": "1.0",
   "finance_transparency_1to5": "5.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "3.0",
   "waste_confidence_1to5": "5.0",
   "contracts_awareness": "None",
   "expense_avoidable": "Rarely",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "1 to 2 weeks",
   "voting_history": "I've never voted",
   "one_thing_to_change": ""
  },
  {
   "role": "Tenant",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "Paper mail",
   "digital_platform": "No",
   "platform_usefulness_1to5": "4.0",
   "finance_transparency_1to5": "1.0",
   "spending_checks_per_year": "Never",
   "accounts_clarity_1to5": "1.0",
   "waste_confidence_1to5": "2.0",
   "contracts_awareness": "None",
   "expense_avoidable": "Rarely",
   "renegotiation_awareness": "No",
   "issue_resolution_time": "A few hours",
   "voting_history": "I've never voted",
   "one_thing_to_change": "The syndic"
  },
  {
   "role": "Tenant",
   "building_size": "Large (20+ units)",
   "country": "Luxembourg",
   "communication": "Email, Paper mail",
   "digital_platform": "I don't know",
   "platform_usefulness_1to5": "3.0",
   "finance_transparency_1to5": "3.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "2.0",
   "waste_confidence_1to5": "2.0",
   "contracts_awareness": "None",
   "expense_avoidable": "I wouldn't know",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "A few days",
   "voting_history": "I've never voted",
   "one_thing_to_change": ""
  },
  {
   "role": "Tenant",
   "building_size": "Large (20+ units)",
   "country": "Luxembourg",
   "communication": "Email",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "1.0",
   "spending_checks_per_year": "Never",
   "accounts_clarity_1to5": "3.0",
   "waste_confidence_1to5": "3.0",
   "contracts_awareness": "None",
   "expense_avoidable": "I wouldn't know",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "Several weeks",
   "voting_history": "I've never voted",
   "one_thing_to_change": ""
  },
  {
   "role": "Tenant",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "Email",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "2.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "2.0",
   "waste_confidence_1to5": "2.0",
   "contracts_awareness": "None",
   "expense_avoidable": "Often",
   "renegotiation_awareness": "Yes",
   "issue_resolution_time": "Never resolved",
   "voting_history": "I've never voted",
   "one_thing_to_change": "Change the syndicate"
  },
  {
   "role": "Co-owner",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "Email, Paper mail",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "5.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "3.0",
   "waste_confidence_1to5": "4.0",
   "contracts_awareness": "The main ones",
   "expense_avoidable": "Never",
   "renegotiation_awareness": "Yes",
   "issue_resolution_time": "Several weeks",
   "voting_history": "Yes, by proxy (procuration)",
   "one_thing_to_change": "The syndic"
  },
  {
   "role": "Tenant",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "Email",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "2.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "2.0",
   "waste_confidence_1to5": "3.0",
   "contracts_awareness": "None",
   "expense_avoidable": "Rarely",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "1 to 2 weeks",
   "voting_history": "I've never voted",
   "one_thing_to_change": ""
  },
  {
   "role": "Tenant",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "Email",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "3.0",
   "spending_checks_per_year": "Never",
   "accounts_clarity_1to5": "2.0",
   "waste_confidence_1to5": "2.0",
   "contracts_awareness": "The main ones",
   "expense_avoidable": "Sometimes",
   "renegotiation_awareness": "No",
   "issue_resolution_time": "A few hours",
   "voting_history": "I've never voted",
   "one_thing_to_change": ""
  },
  {
   "role": "Tenant",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "Paper mail",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "2.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "1.0",
   "waste_confidence_1to5": "1.0",
   "contracts_awareness": "None",
   "expense_avoidable": "Often",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "Several weeks",
   "voting_history": "I've never voted",
   "one_thing_to_change": "More transparency"
  },
  {
   "role": "Both",
   "building_size": "Small (2 to 4 units)",
   "country": "Luxembourg",
   "communication": "Email",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "1.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "1.0",
   "waste_confidence_1to5": "1.0",
   "contracts_awareness": "None",
   "expense_avoidable": "Rarely",
   "renegotiation_awareness": "Yes",
   "issue_resolution_time": "1 to 2 weeks",
   "voting_history": "Yes, online",
   "one_thing_to_change": ""
  },
  {
   "role": "Tenant",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "Email, Paper mail",
   "digital_platform": "No",
   "platform_usefulness_1to5": "4.0",
   "finance_transparency_1to5": "3.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "2.0",
   "waste_confidence_1to5": "2.0",
   "contracts_awareness": "None",
   "expense_avoidable": "Often",
   "renegotiation_awareness": "No",
   "issue_resolution_time": "A few days",
   "voting_history": "I've never voted",
   "one_thing_to_change": "Building manager not to be the owner himself"
  },
  {
   "role": "Co-owner",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "there is no syndic because there are just 2 owners.",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "5.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "5.0",
   "waste_confidence_1to5": "5.0",
   "contracts_awareness": "Yes, all of them",
   "expense_avoidable": "Rarely",
   "renegotiation_awareness": "Yes",
   "issue_resolution_time": "A few days",
   "voting_history": "No, only in person",
   "one_thing_to_change": "nothing"
  },
  {
   "role": "Tenant",
   "building_size": "Large (20+ units)",
   "country": "Belgium",
   "communication": "Email",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "2.0",
   "spending_checks_per_year": "Never",
   "accounts_clarity_1to5": "1.0",
   "waste_confidence_1to5": "1.0",
   "contracts_awareness": "Very few",
   "expense_avoidable": "Often",
   "renegotiation_awareness": "No",
   "issue_resolution_time": "A few days",
   "voting_history": "I've never voted",
   "one_thing_to_change": "I'd like to have all the details concerning the common expenses"
  },
  {
   "role": "Co-owner",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "Email",
   "digital_platform": "I don't know",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "3.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "3.0",
   "waste_confidence_1to5": "1.0",
   "contracts_awareness": "Very few",
   "expense_avoidable": "Sometimes",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "A few days",
   "voting_history": "No, only in person",
   "one_thing_to_change": ""
  },
  {
   "role": "Co-owner",
   "building_size": "Small (2 to 4 units)",
   "country": "Luxembourg",
   "communication": "Email",
   "digital_platform": "No",
   "platform_usefulness_1to5": "4.0",
   "finance_transparency_1to5": "4.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "3.0",
   "waste_confidence_1to5": "3.0",
   "contracts_awareness": "The main ones",
   "expense_avoidable": "Sometimes",
   "renegotiation_awareness": "Yes",
   "issue_resolution_time": "Several weeks",
   "voting_history": "Yes, by proxy (procuration)",
   "one_thing_to_change": ""
  },
  {
   "role": "Co-owner",
   "building_size": "Large (20+ units)",
   "country": "France",
   "communication": "Email, Dedicated portal or app, On site yearly meeting",
   "digital_platform": "Yes, but I never use it",
   "platform_usefulness_1to5": "3.0",
   "finance_transparency_1to5": "3.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "4.0",
   "waste_confidence_1to5": "1.0",
   "contracts_awareness": "The main ones",
   "expense_avoidable": "Often",
   "renegotiation_awareness": "Yes",
   "issue_resolution_time": "Several weeks",
   "voting_history": "Yes, online",
   "one_thing_to_change": "Faster resolution of issues"
  },
  {
   "role": "Tenant",
   "building_size": "Medium (5 to 20 units)",
   "country": "France",
   "communication": "Paper mail, WhatsApp / SMS",
   "digital_platform": "I don't know",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "1.0",
   "spending_checks_per_year": "Never",
   "accounts_clarity_1to5": "2.0",
   "waste_confidence_1to5": "2.0",
   "contracts_awareness": "The main ones",
   "expense_avoidable": "Often",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "1 to 2 weeks",
   "voting_history": "Yes, by proxy (procuration)",
   "one_thing_to_change": ""
  },
  {
   "role": "Tenant",
   "building_size": "Medium (5 to 20 units)",
   "country": "Germany",
   "communication": "WhatsApp / SMS",
   "digital_platform": "I don't know",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "3.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "3.0",
   "waste_confidence_1to5": "2.0",
   "contracts_awareness": "The main ones",
   "expense_avoidable": "Rarely",
   "renegotiation_awareness": "No",
   "issue_resolution_time": "A few days",
   "voting_history": "I've never voted",
   "one_thing_to_change": "clear transparency regarding ancillary costs"
  },
  {
   "role": "Tenant",
   "building_size": "Large (20+ units)",
   "country": "Luxembourg",
   "communication": "Email",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "3.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "3.0",
   "waste_confidence_1to5": "3.0",
   "contracts_awareness": "None",
   "expense_avoidable": "Often",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "Several weeks",
   "voting_history": "I've never voted",
   "one_thing_to_change": "The property management company"
  },
  {
   "role": "Tenant",
   "building_size": "Large (20+ units)",
   "country": "Luxembourg",
   "communication": "Email, Phone, WhatsApp / SMS",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "1.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "3.0",
   "waste_confidence_1to5": "3.0",
   "contracts_awareness": "None",
   "expense_avoidable": "I wouldn't know",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "A few days",
   "voting_history": "I've never voted",
   "one_thing_to_change": "MOre clarity on financial data"
  },
  {
   "role": "Co-owner",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "Email, Phone",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "4.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "2.0",
   "waste_confidence_1to5": "1.0",
   "contracts_awareness": "Very few",
   "expense_avoidable": "Sometimes",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "1 to 2 weeks",
   "voting_history": "No, only in person",
   "one_thing_to_change": "A.more reactive syndic"
  },
  {
   "role": "Co-owner",
   "building_size": "Large (20+ units)",
   "country": "Luxembourg",
   "communication": "Email, meetings, post in the building",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "5.0",
   "spending_checks_per_year": "A few times per year",
   "accounts_clarity_1to5": "1.0",
   "waste_confidence_1to5": "5.0",
   "contracts_awareness": "The main ones",
   "expense_avoidable": "I wouldn't know",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "A few days",
   "voting_history": "Yes, by proxy (procuration)",
   "one_thing_to_change": "the trash bins area"
  },
  {
   "role": "Tenant",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "Paper mail, Phone",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "5.0",
   "spending_checks_per_year": "Never",
   "accounts_clarity_1to5": "2.0",
   "waste_confidence_1to5": "4.0",
   "contracts_awareness": "None",
   "expense_avoidable": "Sometimes",
   "renegotiation_awareness": "No",
   "issue_resolution_time": "A few days",
   "voting_history": "I've never voted",
   "one_thing_to_change": ""
  },
  {
   "role": "Tenant",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "Email, Paper mail",
   "digital_platform": "Yes, but I never use it",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "5.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "3.0",
   "waste_confidence_1to5": "2.0",
   "contracts_awareness": "Yes, all of them",
   "expense_avoidable": "Rarely",
   "renegotiation_awareness": "Yes",
   "issue_resolution_time": "A few days",
   "voting_history": "Yes, by proxy (procuration)",
   "one_thing_to_change": ""
  },
  {
   "role": "Tenant",
   "building_size": "Large (20+ units)",
   "country": "Spain",
   "communication": "WhatsApp / SMS",
   "digital_platform": "No",
   "platform_usefulness_1to5": "5.0",
   "finance_transparency_1to5": "3.0",
   "spending_checks_per_year": "A few times per year",
   "accounts_clarity_1to5": "3.0",
   "waste_confidence_1to5": "4.0",
   "contracts_awareness": "None",
   "expense_avoidable": "I wouldn't know",
   "renegotiation_awareness": "Yes",
   "issue_resolution_time": "A few days",
   "voting_history": "I've never voted",
   "one_thing_to_change": ""
  },
  {
   "role": "Co-owner",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "Paper mail, Meetings only",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "3.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "2.0",
   "waste_confidence_1to5": "1.0",
   "contracts_awareness": "The main ones",
   "expense_avoidable": "Often",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "A few days",
   "voting_history": "Yes, by proxy (procuration)",
   "one_thing_to_change": ""
  },
  {
   "role": "Tenant",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "Email",
   "digital_platform": "I don't know",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "1.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "3.0",
   "waste_confidence_1to5": "2.0",
   "contracts_awareness": "None",
   "expense_avoidable": "I wouldn't know",
   "renegotiation_awareness": "Yes",
   "issue_resolution_time": "A few days",
   "voting_history": "I've never voted",
   "one_thing_to_change": ""
  },
  {
   "role": "Co-owner",
   "building_size": "Small (2 to 4 units)",
   "country": "France",
   "communication": "Email",
   "digital_platform": "Yes, I use it regularly",
   "platform_usefulness_1to5": "5.0",
   "finance_transparency_1to5": "4.0",
   "spending_checks_per_year": "A few times per year",
   "accounts_clarity_1to5": "5.0",
   "waste_confidence_1to5": "5.0",
   "contracts_awareness": "Yes, all of them",
   "expense_avoidable": "Sometimes",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "I never report anything",
   "voting_history": "Yes, online",
   "one_thing_to_change": ""
  },
  {
   "role": "Both",
   "building_size": "Small (2 to 4 units)",
   "country": "Luxembourg",
   "communication": "I dont have a syndic",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "5.0",
   "spending_checks_per_year": "A few times per year",
   "accounts_clarity_1to5": "5.0",
   "waste_confidence_1to5": "2.0",
   "contracts_awareness": "None",
   "expense_avoidable": "Sometimes",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "I never report anything",
   "voting_history": "I've never voted",
   "one_thing_to_change": ""
  },
  {
   "role": "Co-owner",
   "building_size": "Small (2 to 4 units)",
   "country": "Luxembourg",
   "communication": "Email, Paper mail",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "2.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "2.0",
   "waste_confidence_1to5": "2.0",
   "contracts_awareness": "The main ones",
   "expense_avoidable": "Sometimes",
   "renegotiation_awareness": "No",
   "issue_resolution_time": "Never resolved",
   "voting_history": "No, only in person",
   "one_thing_to_change": "syndic"
  },
  {
   "role": "Co-owner",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "Email",
   "digital_platform": "Yes, I use it regularly",
   "platform_usefulness_1to5": "4.0",
   "finance_transparency_1to5": "4.0",
   "spending_checks_per_year": "A few times per year",
   "accounts_clarity_1to5": "4.0",
   "waste_confidence_1to5": "4.0",
   "contracts_awareness": "Yes, all of them",
   "expense_avoidable": "Rarely",
   "renegotiation_awareness": "Yes",
   "issue_resolution_time": "A few days",
   "voting_history": "No, only in person",
   "one_thing_to_change": "Well managed"
  },
  {
   "role": "Tenant",
   "building_size": "Small (2 to 4 units)",
   "country": "Luxembourg",
   "communication": "Anything that works and let him reply (which he doesn’t )",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "1.0",
   "spending_checks_per_year": "A few times per year",
   "accounts_clarity_1to5": "1.0",
   "waste_confidence_1to5": "1.0",
   "contracts_awareness": "None",
   "expense_avoidable": "I wouldn't know",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "1 to 2 weeks",
   "voting_history": "I've never voted",
   "one_thing_to_change": "More transparency"
  },
  {
   "role": "Co-owner",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "They basically DON’T communicate at all, but paper or email when needed",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "3.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "2.0",
   "waste_confidence_1to5": "1.0",
   "contracts_awareness": "The main ones",
   "expense_avoidable": "Often",
   "renegotiation_awareness": "Yes",
   "issue_resolution_time": "Never resolved",
   "voting_history": "No, only in person",
   "one_thing_to_change": "I’d switch companies if other owners agreed (which they haven’t to date) or demand [syndic name] become more digitized (knowing they won’t). I hate this aspect of home ownership of an apartment in LUX."
  },
  {
   "role": "Co-owner",
   "building_size": "Large (20+ units)",
   "country": "France",
   "communication": "Email",
   "digital_platform": "Yes, I use it regularly",
   "platform_usefulness_1to5": "5.0",
   "finance_transparency_1to5": "2.0",
   "spending_checks_per_year": "A few times per year",
   "accounts_clarity_1to5": "3.0",
   "waste_confidence_1to5": "2.0",
   "contracts_awareness": "Very few",
   "expense_avoidable": "Often",
   "renegotiation_awareness": "Yes",
   "issue_resolution_time": "Several weeks",
   "voting_history": "No, only in person",
   "one_thing_to_change": "A Human presence and no more AI"
  },
  {
   "role": "Co-owner",
   "building_size": "Large (20+ units)",
   "country": "France",
   "communication": "Paper mail",
   "digital_platform": "Yes, I use it regularly",
   "platform_usefulness_1to5": "4.0",
   "finance_transparency_1to5": "4.0",
   "spending_checks_per_year": "A few times per year",
   "accounts_clarity_1to5": "2.0",
   "waste_confidence_1to5": "3.0",
   "contracts_awareness": "None",
   "expense_avoidable": "I wouldn't know",
   "renegotiation_awareness": "Yes",
   "issue_resolution_time": "I never report anything",
   "voting_history": "I've never voted",
   "one_thing_to_change": "to have the opportunity to contribute ideas regarding the building"
  },
  {
   "role": "Co-owner",
   "building_size": "Small (2 to 4 units)",
   "country": "Luxembourg",
   "communication": "Paper mail",
   "digital_platform": "Yes, I use it regularly",
   "platform_usefulness_1to5": "4.0",
   "finance_transparency_1to5": "3.0",
   "spending_checks_per_year": "A few times per year",
   "accounts_clarity_1to5": "2.0",
   "waste_confidence_1to5": "2.0",
   "contracts_awareness": "The main ones",
   "expense_avoidable": "Sometimes",
   "renegotiation_awareness": "Yes",
   "issue_resolution_time": "Several weeks",
   "voting_history": "Yes, by proxy (procuration)",
   "one_thing_to_change": ""
  },
  {
   "role": "Co-owner",
   "building_size": "Medium (5 to 20 units)",
   "country": "Luxembourg",
   "communication": "No syndic",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "5.0",
   "spending_checks_per_year": "A few times per year",
   "accounts_clarity_1to5": "5.0",
   "waste_confidence_1to5": "5.0",
   "contracts_awareness": "Yes, all of them",
   "expense_avoidable": "Never",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "A few days",
   "voting_history": "Yes, by proxy (procuration)",
   "one_thing_to_change": "Nothing"
  },
  {
   "role": "Co-owner",
   "building_size": "Small (2 to 4 units)",
   "country": "Luxembourg",
   "communication": "Paper mail",
   "digital_platform": "I don't know",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "3.0",
   "spending_checks_per_year": "Never",
   "accounts_clarity_1to5": "3.0",
   "waste_confidence_1to5": "2.0",
   "contracts_awareness": "None",
   "expense_avoidable": "I wouldn't know",
   "renegotiation_awareness": "I had never thought about it",
   "issue_resolution_time": "I never report anything",
   "voting_history": "I've never voted",
   "one_thing_to_change": ""
  },
  {
   "role": "Co-owner",
   "building_size": "Small (2 to 4 units)",
   "country": "Luxembourg",
   "communication": "Email, Paper mail",
   "digital_platform": "No",
   "platform_usefulness_1to5": "",
   "finance_transparency_1to5": "5.0",
   "spending_checks_per_year": "Once a year",
   "accounts_clarity_1to5": "5.0",
   "waste_confidence_1to5": "5.0",
   "contracts_awareness": "Yes, all of them",
   "expense_avoidable": "Never",
   "renegotiation_awareness": "Yes",
   "issue_resolution_time": "A few hours",
   "voting_history": "No, only in person",
   "one_thing_to_change": "online portal"
  }
 ]
}