Most people can tell you their bank balance to the cent at any moment, yet know almost nothing about the financial health of the building they live in. That contrast is one of the sharpest takeaways from Quorum's 2026 survey on co-ownership transparency. The numbers are not an indictment of property managers — they describe a tooling gap that everyone lives with, managers included.
84% of the residents surveyed have no usable digital platform from their syndic. Breaking it down: 67% simply answer "no", and another 16% don't even know such a tool might exist. Of the 43 people consulted, only 5 use a portal regularly. For the overwhelming majority, the building remains a black box — opened once a year, for the duration of a general assembly.
The lack of visibility goes beyond software. 77% of residents look at their building's spending only once a year, or never. Not out of indifference, but because the information simply isn't reachable between meetings. When your only contact with the accounts is a PDF received as an attachment, attention inevitably fades.
Opacity carries a quiet cost: trust. 60% of residents don't know which contracts their syndic has signed — lift maintenance, cleaning, insurance, heating. And 56% aren't confident that the building's money is spent without waste. That doubt isn't necessarily justified. In many cases the manager is doing a fine job; but with no window to confirm it, residents fill the gap with suspicion.
What residents rarely complain about is bad management. What they struggle with is being unable to verify it for themselves.
This is exactly where the opportunity lies for syndics. A diligent manager has nothing to hide — and everything to show. Transparency isn't a concession wrung out under pressure; it's a retention advantage. A co-ownership that can clearly see where its money goes is far more likely to renew the mandate of the person managing it.
Giving residents readable, always-on access doesn't mean reinventing everything. It means an owner can, at any time, see the current year's spending, find the active contracts, follow the progress of a quote or a repair, and understand how their charges are made up. The information already exists; it's simply waiting to be presented as something other than a once-a-year document.
The effects are tangible: fewer clarification emails for the syndic, less friction at meetings, decisions made on facts rather than impressions. Transparency lightens the manager's load as much as it reassures residents. The digital gap doesn't pit the two sides against each other — it deprives them both of common ground.
For the full results, the complete methodology and our practical recommendations, read the 2026 study on co-ownership transparency.
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